Leadership Archives - Wine Industry Sales Education
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Leadership

Mastering Meetings

Mastering Meetings

Meetings play a crucial role in leadership communication. Gotta have ‘em, but they can be so boring and ineffective. Most people think the problem is that there are just too many meetings. But the truth is, there are just too many BAD meetings. The good news is that meetings, in…

Improvement begins with I

Improvement begins with I

“Improvement begins with I.” – Arnold H. Glasow People don’t want a boss, they want a coach, someone to lead them to success. Leadership is more about guiding and developing people than simply being their boss. How do we lead our team members to success? How do we help them…

Travel On

Travel On

Friends of ours at a PR Firm, who attend a lot of travel-trend conferences, have shared some new trends in travel that we thought we’d share as many of these are pretty exciting opportunities that are custom-made for visitors to wine country.  Here are some of the major highlights that have been reported recently that we can certainly take advantage of.

What’s Your Story?

What’s Your Story?

The hospitality industry – hotels, restaurants, and wineries – often uses mystery shopping as a tool to measure our service experiences in unbiased ways. It helps us understand what our customers perceive and experience, as well as what they understand about our brand. Statistics  WISE provides mystery shopping as a…

Onboarding Winners

Onboarding Winners

We’ve hired the best candidates for our tasting room and now we’re ready for high season, right? Not quite – our work is not done until we onboard them properly. This goes far beyond having the new hires shadow our best staff members. There are best practices we should to…

Hiring Winners

Hiring Winners

High season is almost here!  It’s time to hire our team of All Stars to care for our guests who will be arriving soon.  Although it’s tempting to simply put out an ad like the one we ran last year, there is a better way to approach the hiring process…

Planning Staffing

Planning Staffing

Before we know it, busy season will be upon us.  Most wineries will be looking to add staff to accommodate summer visitors.  Now is the time to begin the planning process for hiring and onboarding an All-Star Team. We need to get management to view staffing as a variable cost. …

Teamwork

Teamwork

Turns out, there is an “I” in Team after all… In our WISE Academy Tasting Room Professional class, one of the exercises we do is to have attendees list all the roles they play in their tasting room jobs besides server/host.  The ones we hear most frequently are educator, storyteller,…