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Leadership

Crisis Management

Crisis Management

“A crisis is a terrible thing to waste” Paul Romer, Stanford Economist. According to Wikipedia, the definition of a crisis is “the process by which an organization deals with a disruptive and unexpected event that threatens to harm the organization or its stakeholders.” Hello COVID-19. We hope this crisis finds…

Mastering Meetings

Mastering Meetings

Meetings play a crucial role in leadership communication. Gotta have ‘em, but they can be so boring and ineffective. Most people think the problem is that there are just too many meetings. But the truth is, there are just too many BAD meetings. The good news is that meetings, in…

Improvement begins with I

Improvement begins with I

“Improvement begins with I.” – Arnold H. Glasow People don’t want a boss, they want a coach, someone to lead them to success. Leadership is more about guiding and developing people than simply being their boss. How do we lead our team members to success? How do we help them…

Travel On

Travel On

Friends of ours at a PR Firm, who attend a lot of travel-trend conferences, have shared some new trends in travel that we thought we’d share as many of these are pretty exciting opportunities that are custom-made for visitors to wine country.  Here are some of the major highlights that have been reported recently that we can certainly take advantage of.

What’s Your Story?

What’s Your Story?

The hospitality industry – hotels, restaurants, and wineries – often uses mystery shopping as a tool to measure our service experiences in unbiased ways. It helps us understand what our customers perceive and experience, as well as what they understand about our brand. Statistics  WISE provides mystery shopping as a…