DTC Metrics Intensive #205

Course Overview

This one-day overview is designed to help executives better understand the metrics required to manage the various DTC channels (tasting room, wine club, online, phone sales, direct sales, events, etc.). This course uses real-life experiences to explain the DTC channels and their connection to ROI. When they leave this class, DTC professionals will know how to evaluate team and individual performance in each of the sales channels. They will know how to spot problem areas of the business and how to take corrective action.

DTC professionals will learn about:

• Customer and relationship management
• Data insights
• Dashboards and reporting
• Tasting room, wine club and online metrics
• Understanding the big picture

Instructors: Kathie Barclay, Liz Mercer, WISE Coaching Team Member
Hours: 8
Cost: $850
Prerequisite: None