Inside Sales Professional Certification #112

Mar

Teacher Susan Cole
Categories Level 1, Phone Sales, Professional Certification
Students 0 (Registered)
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Course Overview

This 3-day course focuses on the potentially lucrative DTC phone sales channel. Attendees will build confidence in handling inbound and outbound sales calls, explore needs and behaviors of the phone customer, and develop a foundation to drive helpful sales. At the completion of this course, students will have the tools they need to build a repeatable process that increases their confidence and improves their telephone sales success.

Inside sales professionals will gain a new appreciation of the following:

Challenges and opportunities of communicating by phone
Customer service in a one dimensional medium
Inbound sales success
Customer buying behaviors and interactions
The secrets to outbound call success
Wine tasting techniques

Instructor(s): Susan Cole
Total Hours: 24
Cost: $700
Prerequisite: Wine Fluency #101

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Course Content

Time: 24 hours

Curriculum is empty

Resources

Outbound Sales Daily Analysis | Download
Phone Mystery Shopping Report | Download

Upcoming Schedule

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Instructor

Susan Cole

Susan has more than 18 years of wine marketing experience, all in the direct-to-consumer arena. Her industry knowledge, sales expertise, and ability to build relationships have proven instrumental in helping both large and small wineries achieve and surpass their revenue goals. During her time at Windsor Vineyards, Treasury Wine Estates, and Pezzi King Vineyards she has managed inbound and outbound call centers, wine clubs, and customer service organizations, resulting in revenue growth, club membership, and sales that consistently exceeded projections.

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$700.00

Who Should Take This Course?

This course is ideal for employees of a winery or wine retailer who talk to customers on the phone, winery customer service or call center employees who want to improve their effectiveness, and winery employees who wish to learn customer service and phone sales best practices. It is also appropriate for those seeking to begin their career in the wine industry in either a customer service or inside sales role.