Inside Sales Professional Certification #112


Course Overview

This course focuses on the potentially lucrative DTC phone sales channel. Attendees will build confidence in handling inbound and outbound sales calls, explore needs and behaviors of the phone customer, and develop a foundation to drive helpful sales. At the completion of this course, students will have the tools they need to build a repeatable process that increases their confidence and improves their telephone sales success.

Inside sales professionals will gain a new appreciation of the following:

  • Challenges and opportunities of communicating by phone
  • Customer service in a one dimensional medium
  • Inbound sales success
  • Customer buying behaviors and interactions
  • The secrets to outbound call success
  • Wine tasting techniques

Coach: Susan Cole, WISE Coaching Team Member
Hours: 12
Cost: $700 $390
Certification Requirements: Wine Fluency #101 Course or Wine Fluency #101 – Test

Successful completion of this course enables the participant to be eligible for certification for the following courses: WISE #116 Outbound Phone Sales Professional Certification, and WISE #216 Outbound Phone Sales Management Certification. Successful completion of this course includes a passing grade of 75% or higher on the course test.

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Course Content

Time: 12 hours

Curriculum is empty


  • Outbound Sales Daily Analysis | Download
  • Phone Mystery Shopping Report | Download

Upcoming Schedule



Our courses are led by highly qualified coaches; each is an expert in his or her own subject matter.


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$700.00 $390.00
Who Should Take This Course?

This course is ideal for employees of a winery or wine retailer who talk to customers on the phone, winery customer service or call center employees who want to improve their effectiveness, and winery employees who wish to learn customer service and phone sales best practices. It is also appropriate for those seeking to begin their career in the wine industry in either a customer service or inside sales role.