Inside Sales Professional Certification #112

Course Overview

This 3-day course focuses on the potentially lucrative DTC phone sales channel. Attendees will build confidence in handling inbound and outbound sales calls, explore needs and behaviors of the phone customer, and develop a foundation to drive helpful sales. At the completion of this course, students will have the tools they need to build a repeatable process that increases their confidence and improves their telephone sales success.

Inside sales professionals will gain a new appreciation of the following:

• Challenges and opportunities of communicating by phone
• Customer service in a one dimensional medium
• Inbound sales success
• Customer buying behaviors and interactions
• The secrets to outbound call success
• Wine tasting techniques

Instructor(s): Susan Cole, WISE Coaching Team Member
Total Hours: 24
Cost: $700
Prerequisite: Wine Fluency #101

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