Wine Club Professional Certification #113

Mar

Teacher Dave Johnson
Categories Club, Level 1, Professional Certification
Students 0 (Registered)
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Course Overview

This 3-day course is a deep-dive into the tactical, day-to-day issues of the wine club. It focuses on wine club operational efficiencies from data management to club administration. Emphasis will be on metrics and customer service proficiency as well as optimizing service provider relationships. After completing this course, wine club professionals will have the skills they need to exceed the expectations of every customer – whether internal or external to the winery.

Wine club professionals will gain new insights and enhanced skills in the following areas:

Telling the story of your wine club
DTC terminology as it applies to a wine club
Data management essentials, drivers, and reporting tools
Wine club systems and materials
Working with consumers
Event management and best practices
Compliance complexities
Managing up and sharing information inside your organization

Instructor(s): David Johnson, Kathie Barclay, Liz Mercer, Sonyia Grabski
Total Hours: 24
Cost: $700
Prerequisite: Wine Fluency #101

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Course Content

Time: 24 hours

Curriculum is empty

Resources

Wine Club Dashboard | Download

Upcoming Schedule

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Instructor

Dave Johnson

David has a successful career working in the wine industry for over 20 years. He is currently the Hospitality Director at Quixote Winery with general management responsibilities for overseeing overall winery operations. He worked as the Hospitality Director at Larson Family Winery and with his success creation of marketing strategies, cost controls, and organizational development the winery experienced an immediate increase in its profits. As the Consumer Direct Manager he breathed new life into the consumer direct functions at The Hess Collection Winery, and before that he was the Visitor Center Manager at Domaine Carneros Winery for a number of years.

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$700.00

Who Should Take This Course?

This course is designed for wine club administrators looking to expand their knowledge as well as new Wine Club Managers who need a foundation in wine club administration. It is also a great point of entry for winery employees needing a better understanding of Wine Club best practices, for wine retailers, as well as for those seeking a career in wine club administration.